Last Shout - Posted by: Exile - Monday, 02 January 2012 18:06
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Ejeet Networks technical support representatives will perform diagnostic services to isolate technical difficulties. This service is strictly designed to confirm that the customer's Hosting service is operating properly. This diagnostic service will consist of validating the customer's Web, database, domain, and email servers are functioning properly and make sure that the customer has the correct configuration information included with the package they lease from Ejeet Networks, the given customer may then be redirected to the user manual for the given product if the customers hosting solution is operational.
How support departments are determined
Support operations will decide what level of support the clients ticket will need at any given time.
Abusive Clientele
Ejeet Networks may at it's discretion deny product support, suspend or terminate service of any client that is abusive/harassing to Ejeet Networks and/or Ejeet Networks employees. Examples of such activity include, but are not limited to;
Clients that modify/reset settings to another hosting company
