Ejeet Networks technical support representatives will perform diagnostic services to isolate technical difficulties. This service is strictly designed to confirm that the customer's Hosting service is operating properly. This diagnostic service will consist of validating the customer's Web, database, domain, and email servers are functioning properly and make sure that the customer has the correct configuration information included with the package they lease from Ejeet Networks, the given customer may then be redirected to the user manual for the given product if the customers hosting solution is operational. Third Party products may be supported and will require Level 2 Support Ejeet Networks support team does not have to provide support for items that are not included in the clients hosting plan.
Level 2 - Best Effort Support - Two tickets per month
Ejeet Networks technical support representatives will partially support applications and components defined as a "best effort" support item. Support representatives will diagnose and attempt to resolve any issues related to these applications and components but will not have responsibility for complete resolution. It may be necessary for the customer to explore other alternative support agencies for additional support. Support representatives will attempt to provide as much information as possible regarding the possible solutions including contact information for the given script and/or application.
Level 3 - Full Support - One ticket per month
Ejeet Networks technical support representatives will attempt on all fronts to help you with your issue and or installation of third party software, please note that Level 3 support can take anywhere from 24hrs to 7days to complete. No guarantee is given that the request of the client will be completed as each situation varies.
How support departments are determined
Support operations will decide what level of support the clients ticket will need at any given time.
Abusive Clientele
Ejeet Networks may at it's discretion suspend or terminate service of any client that is abusive/harassing to Ejeet Networks and/or Ejeet Networks employees. Examples of such activity include, but are not limited to;
