FAQ

How long does it take to get my template?

When you purchase a template from Ejeet Networks we deliver them instantly to the email inbox used in the ordering process, be certain to check your bulk or spam folders as we sent a lot of download links out some providers consider our mail bulk, if you have any problem attaining your download link please contact us and we will certainly resolve your issue.

Do you setup my site for me?

If you purchased guild hosting service from us then yes absolutely unless specified otherwise. If you purchased a template from us but not hosting we can only offer assistance in relation to the template but not that of the services you operate upon.

I can’t install my template it says no style.css

This is perhaps one of the most asked questions so it’s now in the FAQ.

Short answer: You are not uploading the correct file.

Long answer:

The reason WordPress has informed you of no style.css in the .zip file you uploaded to your site while uploading what you thought was the theme file is very simple.  this zip file contains other zip files including your template zip, hence the template is in the template or theme folder of the archive or zip file, please see the screenshot.

Extract Template Zip File
Folder Structure

Ejeet Networks themes and templates come packaged in a standard .ZIP container, once you have downloaded our template package file you will then have to extract this file to then attain the actual template files, plugins and stock images for your own use.

You can use your systems built in extraction for this or a tool like 7ZIP which is cross platform.

How do I Install my WordPress Theme?

To install our WordPress themes first you visit your WordPress installation administrator area, from there you click on Appearance then the sub-menu Themes, once you are here There is a button called Add New press that then choose the zip file for the template, this is standard and recommended way to install templates since WordPress 4.1.

If you upload via FTP and do not use the correct transport mode the scripts in the php will cause error so we highly suggest uploading the zip via package manager unless you know what you are doing.

howtoupload

What are your operating hours?

Our sales and billing teams are live Monday to Friday 10:00AM to 7:00PM EST

Our support team is active 24×7 365 if anything goes wrong we are here to solve it.

Where is EJEET from?

Ejeet Networks is based in Canada, our primary language is English and we are more than happy to attempt to support you in your native language in best effort communication.

I’m interested in a game not listed here. What can I do?

If we do not have a template listed for the game you are looking for then we simply do not have one for your game at this time, however if you really want a wordpress theme for your website we can help you create a custom template for your website, simply contact us and we will do our best to help you.

How do I make payment?

We currently accept PayPal which is the worlds most trusted global leader in eCommerce, through Paypal you can send payments from existing balance, Visa or MasterCard, Bank Transfer and Check.

Your financial information is never stored on our servers as Paypal acts as the gateway for you keeping your information safe and private.

Do you offer refunds?

Physical (tangible) items may be returned for a full refund unopened within 30 days of purchase.

Ejeet Networks offers no refunds on virtual goods and services.

What version of wordpress do I need?

As of this posting our themes work on WordPress version 4.7.5+ tested and working stable.

All of our templates were written with the future and WordPress framework in mind thus our themes remain 4.x.x future proof.

Last updated May 28th, 2017

Can I customize the wordpress templates?

The themes are open source, we ask that you respect our footer copyright only.

With that in mind an advanced user can start editing right away while a novice can use our inbuilt tools to change the theme logos sliders and other various things without opening any sort of code.

I’ve seen a theme thats not listed here.

I have seen a theme that is not listed here for sale but it says Ejeet Networks on it.

That is a very common question, simply use the contact us button and give us a link to the site you have in question and we will see if its something we can help you with as it may have been a special edition template, or in the more likely event its a custom template that we created for the site you have in question.

I have seen business and school templates where are they?

We certainly do create websites for more than just video games but we do not sell them on our gaming network ejeet.net is dedicated to gaming.

If you are interested in a quote for something other than what you view here just contact us.

Why are your themes so affordable?

Our templates are flexible and affordable because we believe everyone should be able to afford a great looking WordPress Site without breaking the bank on private designers, our WordPress template solution works out of the box and most gamers mod it so heavy we don’t even recognize the product later, and we love to see that.

Can I purchase a custom template for my website?

Absolutely, we got you covered you can contact us right now and let us know you need a template created and we will get our gnomish field engineers on it.

Will your template work with Joomla? SMF? Phpbb? Other CMS apps?

Our templates are strictly created to work with wordpress, you are welcome to modify them to work on other platforms they will however not work on said platforms without being ported to platform you may be interested in.

Can you help me install wordpress on my host?

We sell templates and our own hosting service, however if you require a professional installation of wordpress that can be arranged for a fee.

How do download links work?

When you purchase a digital file you will be sent an email containing your download link.

All of our digital downloadable products include a unique key which will expire after 2 file downloads  or after 7 days of purchase whichever occurs first.