Hosting Usage Policies
How much disk space and bandwidth is included with my plan?
There are no set limits on the disk space or data transfer (bandwidth) that individuals provide in our hosting plans. We want you to have the resources you need to build a great online reputation, and 99.89% of all customers will have adequate disk space and bandwidth to fulfil their needs.
That being mentioned, we do require all customers to get fully compliant with our Terms of Service and utilize disk space and bandwidth from the normal operation of a personal or small enterprise website. While it is exceptional, we may need to put constraints on accounts which are using resources beyond what can be expected in the normal operation of a personal or small business website.
Typically, customers only run into issues should they use their accounts for storage or file sharing, which is not what our services are intended to support. In accordance with our Terms of Services the disk space and bandwidth you have must be integrated into the regular operation of your website.
How do you determine “normal” operation?
We regularly run customer bandwidth and disk space utilization through a series of statistical analyses and use the results of these studies to define normal. Although the actual results of these analyses vary from month to month, one thing remains constant: 99.89% of our customers fall into “normal” range. Typically, customers who fall outside the normal range are using their accounts for file storage or sharing rather than hosting.
If you have a question about whether your website will fall into the normal range, feel free to contact our team. We’ll be happy to talk about your specific needs before you purchase your hosting plan.
What happens if I exceed “normal” usage?
If we have concerns about your account’s bandwidth or disk space utilization, you will receive an email asking you to reduce usage. Generally, we provide customers with a minimum of 48 hours to make adjustments before taking the account offline.
Again, the most common situations involve customers who use their accounts for storage of files—particularly multimedia files—that are not linked off of their websites. It is very rare for a customer who is managing a personal or small business website to exceed normal usage.
Options are available for high bandwidth and large storage requirements simply let us know you plan on using a terabyte of space before doing so, so we can keep hard disk space up.
This page was last updated August 7, 2013.
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